AI agents, call centers, virtual staffing, HR & accounting — an entire operations department, engineered for your growth.
Get Free Consultation→Shawn Gibson has spent 30+ years building call centers, not advising on them. To stand up operations in Jamaica, the Dominican Republic, the Philippines and Panama, he moved there and ran the build: facility, telecom, hiring, training, launch.
In 2007 he founded Call Vertical in Cebu, a 128-seat center built from the ground up. The dialer technology he refined there became the base of a turnkey model: technology, infrastructure, staffing and operations from one partner. Today that model powers AI voice agents alongside a live team.