Our Reach

Call centers around the world use our hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing

TVP strives in providing value and delivering excellent service to our clients. We currently serve customers from around the globe, from the Philippines to the Caribbean, we are the best choice for your business needs.

ABOUT TOTAL VOICE PLATFORM

Welcome to the Open Source revolution. With the advancements in telephony, computers, and broadband speeds its easier then ever to have the functionality of a Big time dialer solution for a fraction of the big time cost. TVP’s flexible Platform is designed to fulfill all of the voice needs for your business to run effectively. Whether you have a small office or an enterprise level contact center, the TVP Platform will help increase agent productivity and increase profits.

TECHNOLOGY / INFRASTRUCTURE

The TVP platform allows your business the ability to receive inbound calls, make outbound calls, monitor live calls, record live calls, utilize inbound IVRs, and conduct voice broadcasting all in one package. Our platform also provides many customized report options that will allow you the ability to drill down into the agent performance numbers and detailed system reports. Your company will finally be able to manage by the numbers. The Total Voice Platform can be installed and utilized from any location around the world. All that is needed is a PC, high speed internet connection, and a USB headset. Your agents will be able to place outbound calls and receive inbound calls from anywhere. Whether your agents come to your office everyday or work from home, the TVP platform gives you the flexibility to effectively monitor and provide instant feedback to your agents no matter where they are located.